Frequently Asked Questions
Is there a limit on how many cars, or a time commitment for the contract?
How do guests get to the lot, and how do they get in and out?
How does this service help me streamline my operations?
How often are you updating the platform?
How do you decide where to build your locations?
Why would I park with you, versus what I'm doing now?
Mini-Platform Tutorial
Get a quick overview of just how easy it is to start parking with Park My Share.
Getting Started
What is Park My Share?
Park My Share is a platform that allows car share hosts and their end customers to legitimately park at off-airport and downtown parking facilities. Park My Share has agreements in place with parking facilities and negotiates favorable daily rates, access rights, facility rules, dedicated parking areas, and seamless entry/exit from the facility for car share hosts and their customers.
How do I sign up?
Click the blue button on this page that says "Get Started." Pick a time that works best for you to have an intro call with our team. Complete required info then check your email for the call details. Join the call and ask any questions you may have!
What are the steps to start parking my TURO Fleet at the airport?
Sign up for an account.
Register each of your fleet vehicles
Activate each of your vehicles and we'll ship you a free AVI tag for each activation.
Once the tags arrive, assign the tag # to each vehicle and install it.
Boom …. you are ready to roll!
How do I contact Park My Share?
You can fill out the form on the contact us page or simply email us at [email protected].
Accessing the Lot
Where do I park?
Once you sign up for an account, you will see an available parking facility page. Information about where to park at each facility is located here. Some locations offer multiple products i.e., covered vs uncovered. There will be Park My Share signage on the lot/garage.
How do my customers get in and out of the lot?
There are three potential methods:
If gated and equipped with PMS AVI Readers. The AVI tag that is installed on the windshield or headlight will be automatically read by the equipment at the facility (like a toll pass). The gates will open for entry and exit, and the customer will follow signs to the Park My Share area.
If gated and not fully equipped with PMS AVI Readers. You will still register each vehicle and display the AVI Tag on the windshield or headlight, but you will have an additional credential for the parking equipment.
If non-gated, once it's registered and displaying a PMS AVI tag, a vehicle can simply park.
Does the parking facility ever turn cars away?
No, as part of the Park My Share program, you have guaranteed availability. As long as you have your Park My Share sticker displayed in the window and an active vehicle subscription, the booth attendants will not turn you away.
Am I required to use Park My Share at partner locations?
Yes. At partner parking facilities, Park My Share is the only authorized method for car share hosts to park.
AVI Tags
What is an AVI tag?
AVI stands for Automated Vehicle Identification. AVI tags are commonly used as toll tags. They are an RFID tag that is in the form of a sticker that is placed either inside the vehicle on the windshield or outside the vehicle on the headlight.
How do I order AVI tags?
We provide one free AVI tag with each new vehicle activation, but if you replace a windshield or you want some on hand you can order them using the "Tag Ordering" tab .
What type of AVI tag should I buy?
Selecting a tag type is fairly simple. Most vehicles will use the window tag, which is cheaper and protected from the elements, as it is located inside the vehicle. Some (mostly higher end) vehicles have "metallic" type windshields that can interfere with the tag working properly. For these you would want a headlight tag. They work just as well, just cost a bit more and have a more limited lifespan as they are exposed to the elements.
How do I assign an AVI tag to a vehicle?
You go to your vehicles list and assign the tag numbers to each vehicle.
Can I assign a tag to any vehicle?
Yes. If a tag is not currently assigned you may assign it, either by selecting it in your vehicles dropdown or by manually entering the tag number.
Why isn't my AVI tag working?
We are seeing an increase in issues where the windshield AVI tags are not compatible with metal oxide windshields. 15-25% of new vehicles have some sort of heated/treated/metal oxide windshield that prevents our AVI tags from being read. Certain manufacturers, like Range Rover, Audi, Jaguar, and BMW have a higher likelihood of having a metal oxide windshield. However, even "lower trim," non-luxury manufacturers like Ford are putting them in the newer cars.
You can check with your vehicle's manufacturer to see if you would need to replace your interior transponder (windshield AVI tag) with an exterior transponder (headlight AVI tag). You can also find lists online of vehicles requiring external transponders. If you suspect this is the problem for your vehicle, you can easily order headlight AVI tags to replace your windshield versions.
Are the AVI tags reusable?
No. The tags need to be permanently affixed to the windshield. Once they are installed they cannot be removed without destroying the RFID.
What happens if I need to replace my windshield?
You can replace an AVI tag by going to the vehicle list in the interface. You can double click the vehicle and then select "replace tag." Enter in the new AVI tag number from one of your spare tags and hit "save." The old tag will be deleted from the system and can never be used again.
Billing and Plan Options
How does billing work?
AVI stands for Automated Vehicle Identification. AVI tags are commonly used as toll tags. They are an RFID tag that is in the form of a sticker that is placed either inside the vehicle on the windshield or outside the vehicle on the headlight.
What is an "unlimited" plan? How does it work?
We provide one free AVI tag with each new vehicle activation, but if you replace a windshield or you want some on hand you can order them using the "Tag Ordering" tab .
How do reserved spaces work?
Selecting a tag type is fairly simple. Most vehicles will use the window tag, which is cheaper and protected from the elements, as it is located inside the vehicle. Some (mostly higher end) vehicles have "metallic" type windshields that can interfere with the tag working properly. For these you would want a headlight tag. They work just as well, just cost a bit more and have a more limited lifespan as they are exposed to the elements.
What if I activate a vehicle in the middle of the month?
You go to your vehicles list and assign the tag numbers to each vehicle.
Why am I still being charged for a vehicle that has exited?
Yes. If a tag is not currently assigned you may assign it, either by selecting it in your vehicles dropdown or by manually entering the tag number.
Why was I double charged for one day of parking?
We are seeing an increase in issues where the windshield AVI tags are not compatible with metal oxide windshields. 15-25% of new vehicles have some sort of heated/treated/metal oxide windshield that prevents our AVI tags from being read. Certain manufacturers, like Range Rover, Audi, Jaguar, and BMW have a higher likelihood of having a metal oxide windshield. However, even "lower trim," non-luxury manufacturers like Ford are putting them in the newer cars.
You can check with your vehicle's manufacturer to see if you would need to replace your interior transponder (windshield AVI tag) with an exterior transponder (headlight AVI tag). You can also find lists online of vehicles requiring external transponders. If you suspect this is the problem for your vehicle, you can easily order headlight AVI tags to replace your windshield versions.
Chase Cars
What is a chase car?
The Park My Share chase car functionality is designed to facilitate hosts being on site to manage their fleets without paying for extra parking. So a chase car is one of your own vehicles (or one of your fleet) that you are using to manage your fleet, not one that is being used for guest reservations. Those designated vehicles may exit and enter the Parking Facility without incurring daily parking fees.
Why would I want a chase car?
Chase cars can help hosts manage their fleets efficiently. You can enter and exit the lot without parking fees for the chase car. At many parking lots, hosts are prohibited from parking in front of or near the lots; with a chase car, you get both better access to your vehicles and avoid the risk of being towed or incurring fines. (Want more guidance on where to park? Visit the guest instructions from your particular Location page.)
How do I make one of my fleet a chase car?
In the interface there is a chase car tab in the menu. Once you click this you will see a list of every active vehicle. Select the vehicles you want to mark as chase and hit "save."
If you want to use a personal vehicle as a chase car, you do need to add the vehicle to your fleet and assign it an AVI tag, even though it will not be used for rentals.
Can I change which of my vehicles is the chase car?
Yes. You can change which of your fleet vehicles are chase anytime you wish. Just update from the chase car menu and click "save." Any chase car updates after 10:00 AM will be applied for the next calendar day.
What are the regulations for chase cars?
- The Park My Share system will look daily at the vehicles designated as chase at 10:00 AM local facility time. Vehicles marked as chase after 10:00 AM will be applied for the next calendar day.
- Chase car vehicles are allowed onto the lot for up to eight cumulative hours in one calendar day.
- A car marked as chase for the day is strictly prohibited from rental on that calendar day. Violation of this provision will result in revocation of the chase car benefit for your account.
- If a car is tied to a reservation AND marked as chase they will be fined.
Are there any facilities that don't allow chase cars?
Currently, there are no chase cars allowed at the DFW Remote South and Peer-to-Peer lots.
