Privacy Policies

Updated 9/11/2026

Version 1.1

Parkimo Inc. and its subsidiary, Park My Car Share LLC dba Park My Share (collectively, “Parkimo,” “Park My Share,” “we,” “us,” or “our”) respect your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our websites, applications, parking facilities, vehicle storage and access services, and related products and services.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Contact and Account Information

We may collect your name, email address, telephone number, mailing address, account credentials, communication preferences, and other information you provide when creating or managing an account.

Reservation and Mobility Marketplace Information

We may receive information from mobility marketplaces and other business partners, including:

  • Reservation IDs.

  • Host or account IDs.

  • Vehicle IDs.

  • License plate numbers.

  • Reservation dates and times.

  • Vehicle and reservation status.

  • Other information necessary to coordinate and provide services.

Vehicle and Facility Information

We may collect:

  • Vehicle descriptions and license plate numbers.

  • Vehicle arrival and departure times.

  • Parking locations and facility access activity.

  • Photographs and short video clips of vehicles entering or exiting a facility.

  • Information concerning vehicle condition or inspections.

  • Records of services provided to a vehicle.

We use vehicle images and recordings to verify entry and exit, confirm that the correct vehicle received services, support vehicle-condition inspections, maintain security, investigate incidents, and resolve claims or disputes.

Amenity Usage Information

We may collect information about the use of amenities and services at our facilities, including:

  • Car washes.

  • Water supplies.

  • Parkimo Exchange or key-management services.

  • Vehicle charging equipment.

  • Other amenities or services available at a facility.

Transaction Information

We may collect information about reservations, subscriptions, services purchased, payment status, billing records, refunds, and other transactions. Payment card information may be collected and processed by third-party payment processors on our behalf.

Device and Website Usage Information

When you use our websites or applications, we may automatically collect information such as:

  • IP address.

  • Browser type.

  • Device identifiers.

  • Operating system.

  • Pages viewed.

  • Links selected.

  • Dates and times of access.

  • Interactions with our websites and applications.

Communications

We may collect information contained in customer service requests, emails, telephone calls, surveys, reviews, and other communications you send to us.

2. How We Collect Information

We collect information:

  • Directly from you when you create an account, make a reservation, park or retrieve a vehicle, use an amenity, contact us, or otherwise use our services.

  • Automatically through our websites, applications, access-control systems, cameras, automatic license plate recognition systems, cookies, and similar technologies that we operate or provide.

  • From cameras, automatic license plate recognition systems, and other technology operated by parking facilities, property owners, airports, or other third parties.

  • From mobility marketplaces, parking operators, airports, property owners, vehicle hosts, fleet operators, payment processors, service providers, and other business partners.

3. How We Use Information

We may use information to:

  • Provide and manage parking, vehicle storage, access, Parkimo Exchange, and related services.

  • Match reservations and accounts with the correct vehicle.

  • Verify vehicle entry, location, access, services, and departure.

  • Document vehicle condition and support vehicle inspections.

  • Operate facility amenities, including car washes and water supplies.

  • Process transactions and maintain business records.

  • Communicate with customers, vehicle hosts, mobility marketplaces, and facility operators.

  • Provide customer support and resolve questions, claims, or disputes.

  • Maintain the safety and security of customers, vehicles, facilities, systems, and services.

  • Prevent and investigate fraud, theft, vehicle damage, unauthorized access, and other improper activity.

  • Improve our services, technology, operations, and customer experience.

  • Comply with applicable laws, legal processes, contracts, and regulatory requirements.

4. How We Share Information

We may share information only as reasonably necessary:

  • With service providers that help us operate our technology, facilities, payments, communications, customer support, security, and other business functions.

  • With mobility marketplaces, parking operators, airports, property owners, vehicle hosts, fleet operators, and other partners involved in providing or supporting the requested services.

  • With law enforcement, regulators, courts, or other parties when required by law or when reasonably necessary to protect people, vehicles, property, rights, or security.

  • In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

  • At your direction or with your consent.

We do not sell personal information. We also do not use or disclose personal information for targeted or cross-context behavioral advertising.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our websites and applications, remember preferences, maintain security, understand how our services are used, and improve performance.

You can control cookies through your browser settings. Disabling certain cookies may affect the operation of some website or application features.

6. License Plate Recognition and Facility Monitoring

Some facilities use cameras and automatic license plate recognition technology to collect license plate numbers, vehicle images, photographs or short video clips, and related entry, exit, date, time, and location information.

In some cases, Parkimo provides or operates the cameras or license plate recognition technology. In other cases, the technology is provided or operated by a parking facility, property owner, airport, technology provider, or other third party, and Parkimo receives and uses the resulting information in connection with its services.

We may use this information to:

  • Confirm reservations and identify authorized vehicles.

  • Verify when a vehicle enters or exits a facility.

  • Confirm that the correct vehicle received the requested services.

  • Document vehicle condition or support vehicle inspections.

  • Manage parking, vehicle access, and facility operations.

  • Maintain the safety and security of vehicles and facilities.

  • Prevent and investigate fraud, theft, damage, unauthorized access, or misuse.

  • Provide customer support and resolve claims or disputes.

  • Maintain operational, contractual, and legal records.

We may share this information with authorized personnel, service providers, mobility marketplaces, parking operators, facility owners, airports, and other business partners that have a legitimate need for the information in connection with providing services, maintaining security, resolving disputes, or complying with legal obligations.

We do not sell photographs, video clips, license plate information, or other personal information, and we do not use this information for targeted advertising.

7. Data Retention

We retain personal information, photographs, video clips, license plate information, and related facility records only for as long as reasonably necessary to:

  • Provide and verify our services.

  • Support vehicle inspections.

  • Maintain safety and security.

  • Prevent or investigate fraud, theft, damage, or unauthorized access.

  • Resolve claims and disputes.

  • Meet contractual, legal, accounting, and business-record requirements.

  • Retention periods may vary depending on the type of information, the facility involved, how the information is used, and applicable legal or operational requirements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Request information about how we collect, use, or disclose personal information.

  • Obtain a portable copy of certain information.

  • Appeal a decision concerning a privacy request.

We may need to verify your identity before completing a request. Certain information may be exempt from a request when permitted by law.

Because we do not sell personal information or use it for targeted advertising, we do not offer an opt-out for those activities.

10. Third-Party Services

Our websites, applications, and services may contain links to or integrate with mobility marketplaces, payment processors, facility operators, and other third-party services. Those parties operate under their own privacy policies. We are not responsible for the independent privacy practices of third parties.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will post the updated policy and revise the “Last Updated” date above. Material changes may also be communicated through our website, application, or other appropriate means.

13. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Parkimo Inc.
Park My Car Share LLC dba Park My Share
Attention: Legal Department
3251 Riverside Drive
Cincinnati, Ohio 45226
Email: [email protected]

Category of Personal Information 1 Category of Source from Which Data is Collected 2 Purpose of Collection Category of Third Parties to Whom Data is Disclosed
Contact information, such as name, email address, mailing address, telephone number(s) Directly from the user To process transactions; register and administer membership; to verify communications with users and respond to inquiries Service Providers
Log-in credentials such as username and password Directly from the user To manage user accounts Service Providers
Credit card and other payment information Directly from the user To process transactions Service Providers
Parking and car care reservation; purchase history with us; preferred Park My Share facility Directly from the user Marketing and promotional purposes, including without limitation sending promotional materials and offers that we believe may be of interest to users, and managing content and advertising Service Providers
Details regarding the activities and transactions users carry out through our Websites and Apps, user preferences and the fulfillment of user requests Directly from the user Marketing and promotional purposes, including without limitation sending promotional materials and offers that we believe may be of interest to users, and managing content and advertising Service Providers
Details and copies of our communications and correspondence with users (including email addresses that users use to correspond with us Directly from the user To verify communications with our users; to respond to user inquiries Service Providers
User search queries on the Websites and in the Apps Directly from the user and our web and application tools To conduct auditing, analytics, data analysis, monitor and analyze Website and App traffic and usage, to compile analytics and aggregate statistics about our Websites, Apps, content and advertising campaigns, and to research and evaluate user needs Service Providers
Location information, including user geolocation (click here to learn more about how we use and share location information that users choose to provide on our mobile Website and through our Apps); Directly from the user devices For marketing and promotional purposes, including without limitation sending you promotional materials and offers that we believe may be of interest to users, and managing content and advertising Service Providers
Automatically collected information such as device type, browser type, IP address, mobile identifier associated with a mobile device Cookies and other tracking technologies To conduct auditing, analytics, data analysis, monitor and analyze Website and App traffic and usage, to compile analytics and aggregate statistics about our Websites, Apps, content and advertising campaigns, and to research and evaluate user needs Service Providers

PMS has not sold consumers’ personal information in the twelve (12) months preceding the Effective Date of this Privacy Policy. If you are a California resident, pursuant to the California Consumer Protection Act (CCPA), you have the right to request:

• the categories of personal information PMS has collected about you;

• the categories of sources from which your personal information is collected;

• the business or commercial purpose of collecting or selling your personal information;

• the categories of third parties with whom PMS shares your personal information;

• the specific pieces of personal information PMS has collected about you;

• the categories of personal information that PMS has sold about you and the categories of third parties to whom the personal information was sold, if applicable;

• deletion of your personal information; and

• an opt out of having your personal information disclosed or sold to third parties.

To submit a request, or designate an authorized agent to make a request under the CCPA on your behalf, you may contact us [email protected].

PMS will not be required to comply with your request to delete your personal information if it is necessary for PMS to maintain your personal information in order to:

• complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of PMS’ ongoing business relationship with you, or otherwise perform a contract between you and PMS;

• detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

• debug to identify and repair errors that impair existing intended functionality;

• exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

• comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code;

• engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when PMS’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent;

• to enable solely internal uses that are reasonably aligned with your expectations based on your relationship with the PMS;

• comply with a legal obligation; or

• otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

PMS will not discriminate against you in the event you exercise any of the aforementioned rights under CCPA, including, but not limited to, by:

• denying goods or services to you;

• charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;

• providing a different level or quality of goods or services to you; or

• suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

This Policy is available to consumers with disabilities.

13. Your Choices

You can manage your information in the following ways:

• Choosing the Personal Information That You Provide. You decide whether to volunteer certain personal information when using the Websites and Apps. However, while you can access and use the Websites and Apps without providing certain personal information to us, providing certain personal information is required to use some of the features, functionalities and services offered through the Websites and Apps, including, but not limited to, registering for loyalty programs, making a reservation, or paying for parking.

• Account Information. If you have registered as a host, you can login to your account and may be able to change or update certain information and preferences to keep all such data accurate, complete and up-to-date. You also can contact us as described in the “Contact Us” section below to update certain information and preferences, but please allow up to four (4) weeks to process requests such requests. If you request that we delete required account information from our system (e.g. name, mailing address, email address or telephone number(s)), your account and all record including any credits will be deleted from the system.

• Cookies. You can set your web browser to refuse browser cookies or to alert you when such cookies are being sent. For more information on how to manage browser cookies, click here or check your browser’s Help menu. You also can check your mobile device’s built-in settings to find out how to turn off cookies on your mobile device. Some mobile devices also might store cookies in areas that are app-specific, which cannot be controlled by browser settings. Check your app settings options on your mobile device to find out how to manage or delete cookies that may be stores in these other areas. Although you may disable or refuse browser cookies and still access the Websites and Apps, disabling or refusing cookies may prevent or inhibit you from taking advantage of certain features or visiting certain areas of the Websites. Please also note that disabling or clearing cookies may affect cookie-based opt-outs by either preventing you from using such opt-outs or clearing cookie-based opt-outs that you previously set, in which case you would have to revisit the applicable pages and renew your opt-out after clearing cookies. Managing cookies also will not disable non-cookie technologies present on the Websites and Apps.

• Interest-Based Ads and Other Online Advertising. Visit http://www.networkadvertising.org or http://www.aboutads.info to learn about your options for opting out of interest-based advertising. To learn more about how to opt-out of interest-based advertising for your mobile device, click here. You can specifically opt-out of Google's use of cookies and/or customize Google display network ads by visiting the Ads Preferences Manager at htPMS://www.google.com/ads/preferences/. You can opt-out of Remarketing with Google by visiting http://www.networkadvertising.org/. If you want to permanently opt-out of the DoubleClick cookie, you can install the DoubleClick opt-out extension by clicking here. Please note that if you delete, block or otherwise restrict cookies, or if you use a different computer or Internet browser or update or re-install your current browser, you may need to renew your opt-out choices. Please also keep in mind that even if you opt-out of receiving ads tailored to your apparent interests, you will continue to see ads from online advertising networks. However, those networks will not be able to apply any of your apparent ad preferences and the ads that you see therefore may be less relevant to your interests.

• Promotional Emails. At any time, you may opt-out of receiving future promotional emails from us by following the “unsubscribe” instructions contained in any promotional emails that you receive from us. You also may contact us as described in the “Contact Us” section below if you want to opt-out from receiving future marketing emails from us. Please note that it may take up to ten (10) days to process your opt-out request. Please also be aware that even if you have opted-out of receiving future promotional emails from us, you may continue to receive certain communications from us, such as transactional or relationship messages, and messages about your account and profile. Please also note that we may not be able to remove your personal information from the databases of those third parties to whom we already provided your personal information as of the date of your opt-out request

14. Changes to this Privacy Policy

We may change or update this Privacy Policy in the future. The effective date is identified at the top of this Privacy Policy. Any revisions to this Privacy Policy will take effect immediately upon the posting of the revised Privacy Policy. If we make material changes, we will notify you by email (sent to the email address you provided when you registered for our loyalty program, if applicable), by posting a notice on the Websites and Apps, or by other means. You should regularly review the current version of this Privacy Policy. Use of the Websites and Apps following posted changes constitutes your acceptance of the revised Privacy Policy then in effect. If you continue to access or use the Websites and Apps after we have updated the Privacy Policy, your access or use of the Websites and Apps after the date such changes are effective shall be deemed as your agreement to be bound by those changes whether or not you have had actual notice of, or have read, the relevant changes. If you do not agree to be bound by the relevant changes, you should not continue to access or use the Website or Apps.

15. Contact Us

If you would like to contact us for any reason regarding this Privacy Policy please contact us by email at [email protected] or by writing to us at: Park My Share, 3251 Riverside Dr Cincinnati OH 45226, Attention: Legal Department.

Supplemental ALPR Privacy Notice

This Supplemental ALPR Privacy Notice supplements our Privacy Policy and provides additional details regarding our use of ALPR Systems at certain parking facilities. Nothing in this Notice limits our rights under the Privacy Policy.

For purposes of this Notice, the following definitions apply:

“ALPR Systems” means a searchable computerized database resulting from the operation of one or more mobile or fixed cameras combined with computer algorithms to read and convert images of registration plates and the characters they contain into computer-readable data.

“ALPR Information” means information or data collected through the use of an ALPR System.

Authorized purposes

The authorized purposes for using ALPR Systems and collecting ALPR Information include parking enforcement, validating accurate parking rates, performing vehicle inventories, and those purposes set forth in our Privacy Policy.

Authorized personnel

ALPR Systems and ALPR Information may be used or accessed by authorized PMCS personnel whose jobs require such use or access including, without limitation, lot checkers, parking attendants, enforcement agents, and facility managers, or independent contractors who are required to access such information in order to provide a service to PMCS or its clients. Such personnel are required to be trained on information security procedures and receive personalized training at the local parking facility level.

ALPR system monitoring

ALPR Information collected and stored by PMCS Information Security Department.

For ALPR Information at parking facilities in California, PMCS:

May maintain a record of access to its ALPR Information which shows:

The date and time the information is accessed; and

The license plate number or other data elements used to query the ALPR System.

Requires that ALPR Information is only used for the authorized purposes identified in this Notice.

Disclosures of ALPR Information

ALPR Information may be disclosed in accordance with our Privacy Policy. In states where collection is permitted for unpaid parking citations, we will share parking violation information with a third-party collection agency.

Responsible personnel

This Notice is implemented by the Director of Operations Support and the Director of Information Security.

Information regarding ALPR information accuracy and corrections

PMCS is capable of reviewing ALPR Information captured by ALPR Systems for accuracy by comparing it to customer records and data from parking access and revenue control equipment at the parking facilities. PMCS also has a customer dispute procedure in place for customers to report inaccurate charges.

Retention of ALPR information

ALPR Information may be retained by PMCS in accordance with our Privacy Policy. For example, pmcs may retain ALPR Information about paid parking customers for at least five (5) years